Account & Data Deletion
You have full control over your personal and healthcare data. Follow the instructions below to delete your Sehat Sahoolat account from within the mobile app or submit a direct web deletion request.
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Sehat Sahoolat Account Deletion Portal
Delete Inside Mobile App
If you currently have the Sehat Sahoolat app installed on your Android or iOS device, you can initiate immediate deletion directly from your account:
- 1Open the Sehat Sahoolat mobile app and log in to your account.
- 2Navigate to Profile (or Settings) from the main navigation bar.
- 3Select Account Security.
- 4Scroll to the Account & Data Deletion panel at the bottom.
- 5Tap Delete Account, read the confirmation notice, and tap Confirm Deletion.
Submit Web Deletion Request
If you have uninstalled the app or cannot log in, submit this official deletion request. Our compliance desk will process your request within 48 hours.
Data Deletion Scope & Retention Policy
Under Google Play Data Safety policy and global privacy laws, here is exactly what happens when you delete your account:
What Is Deleted
- Login credentials (passwords, tokens, biometric hashes)
- Personal identity info (name, email, phone, photos)
- Patient-supplied lifestyle & vital records
- Uploaded non-clinical notes & attachments
- Saved payment methods & wallet associations
What Is Retained
- Doctor-signed consultation clinical notes
- Dispensed digital prescription logs
- Regulatory transaction receipts for audit
- Retained strictly in compliance with Pakistan Medical and Dental Council (PMDC) statutory requirements
Retention Period & SLA
- Account is deactivated immediately upon request
- Verification completed within 48 business hours
- Permanent cryptographic purge within 30 days
- Direct email confirmation sent upon completion
Need Manual Assistance?
You can also submit an account deletion request directly to our Data Protection Officer or 24/7 care desk:
Need help with your account?
Our privacy and compliance team is available to assist you with any questions.