This website is in beta, so some bugs and errors may occur.
Yes, you need to first register with a valid email to create a login and password. You will receive a verification email, which you will need to open and click on the given link to activate your account. After this, you will enter further details and pay a one-time registration fee to enable us to generate your unique Electronic Medical Record (EMR). You will need to fill out your EMR at your own pace and comfort. Then you need to choose the package that suits your health needs to enable you to book an appointment with your desired specialist.
This is our flagship interactive product that helps you reap the rewards of our services by enabling you to enter all your health-related information (e.g., previous and current medical conditions, operations, tests, scans, reports, medications, lifestyle, etc.) to the best of your abilities under relevant sections to enable us to build your comprehensive health profile. This will help us manage your healthcare needs most appropriately. All future consultations will be automatically incorporated into your EMR, so it remains up-to-date at all times without the need for you to update it.
Of course, you can complete the registration and fill out the EMR for various episodes/encounters at your own pace and convenience, but remember that you will only be able to book a consultation once you have completed your registration and filled out your EMR with all mandatory fields at least
We are committed to your confidentiality and strictly regulate and control access to your records. Therefore, even the treating clinician gets access to your EMR for a certain period of time only prior to your scheduled appointment, for which you specifically give consent at the time of confirmation of your appointment.
If you are on our subscription package, then you are able to download your EMR in PDF format and share it with your external care provider as required, if you wish so, at your own risk. Pay as you Go/bundle customers may use this facility at an extra cost; however, all such users will need to update their health records themselves when they return.
One standard subscription package will cater for up to 4 family members, which would include 3 family members in addition to yourself and can be either your spouse and 2 children or your parents or siblings, as you like. You will be able to build up a separate EMR for each family member, with a unique identifier for each of them, to get them customised medical care. All EMRs will be under your registration or login.
Yes, indeed, we understand you may wish to enable other loved ones to avail our services. You can add each additional family member with only one-time registration payment to generate and build an EMR for them with an unique identifier under your profile/login. Their EMR will be active and usable like yours, so they can enjoy the same benefits and duration of your subscription.
Our bespoke EMR is available for use by Pay as you Go/bundle customers as long as their appointments are active or have available appointment credit within their bundle’s time limit. Once these are exhausted, EMR will automatically become dormant until a new appointment is purchased as Pay as you Go or a bundle of appointments is purchased to be used as per the package.
If you don’t utilize your available appointments at or within the specified time period of your Pay as you Go or bundle, they will lapse automatically and will not be redeemable. However, under exceptional/special circumstances, an extension may be considered within a specified period. You will need to send an email request with supporting evidence to our customer service explaining your circumstances.
We do understand that sometimes circumstances or situations change, and you may wish to change/cancel your appointments. We are happy for you to do it through our app as long as you do it at least 4 hours ahead of the scheduled time of your appointment. This is to enable our dedicated specialists, who are likely to be in another country, to reorganise their work plan.
A valid request for refund will be processed within 48 hours of your "cancel/refund" notification generated via the app, and your payment will be transferred back to your original payment source minus any third-party part/bank service charges, if any (the time and charges incurred by third parties, banks, and gateways are beyond our means and not our responsibility, since Sehat Sahoolat Registered As: Web Health Online Pvt. Ltd will not deduct any penalty at our end).
If you don’t attend your appointment or cancel/change it more than 4 hours ahead, then it will be recorded as "No Show," resulting in the lapse of the appointment fee/credit. However, under exceptional/special circumstances, an extension may be considered within a specified period. You will need to send an email request with supporting evidence to our customer service explaining your circumstances
If there are situations where Sehat Sahoolat Registered As: Web Health Online Pvt. Ltd has to cancel your scheduled appointment or consultation is unable to be conducted due to technical issues, we will notify you and re-schedule the appointment for you as early as possible.
If you don’t attend your appointment or cancel/change it more than 4 hours ahead, then it will be recorded as "No Show" resulting in the lapse of the appointment fee/credit. However, under exceptional/special circumstances, an extension may be considered within a specified period. You will need to send an email request with supporting evidence to our customer service explaining your circumstances.
Each standard consultation is designed for a clinician-patient video interaction of 15 minutes dedicated to a current medical problem/active issue to enable the specialist to evaluate and make/record recommendations for the patient. The clinician is expected to have accessed your EMR, with your consent, prior to your consultation to corelate and review your records to ensure safe continuity of your care and maximize the use of consultation time most efficiently. However, the duration of some of your consultations may vary according to the nature of your problem, and our system is designed to accommodate this, but you need to agree preemptively to this as it may incur additional costs for you.
We follow a strict personal information governance policy and keep it securely. and SSL/encrypted to maintain your medical records and delivery of smooth service, only as long as it is necessary. We will not sell or trade your personal information. Your information is confidential and only accessible to your treating clinician(s) for a limited time prior to your appointment(s) with them and only for consultation purposes.
Payfast supports eight payment methods: Visa and Mastercard credit cards, Maestro and Visa Electron debit cards, Masterpass, Mobicred, MoreTyme, SnapScan, SCode, and Instant EFT by Payfast.
Your payments are processed through reliable and secure gateways. We don’t store your credit card bank details unless you are on our subscription package and consent for these details to be used for automatic/renewal payments.
You can either have a subscription package with monthly payments entitling you to unlimited subsidized consultations for you and your registered and eligible family members, or you can buy just bundles of consultations to use our bespoke services over a fixed period of time. You are most welcome to avail of the Pay-As-You-Go (PAYG) offer with a one-time consultation at any time!
Sehat Sahoolat Registered As: Web Health Online Pvt. Ltd strives to provide the best care to its health partners, which are you and your family. We recognize that occasionally you may not feel satisfied up to your expectations and may wish to share your experience or concerns. We definitely like to be informed of such scenarios, as we do take them seriously. We will investigate them at top priority and get back to you ASAP, aiming to take necessary remedial measures appropriately and proportionately. In case of any unresolved disputes, Sehat Sahoolat Registered As: Web Health Online Pvt. Ltd’s appointed 3rd party arbitration would be regarded as the final resolution.
We follow a strict personal information governance policy, and all confidential information is kept securely and encrypted to maintain your records for the delivery of smooth and safe service, only as long as it’s necessary. We do not sell or trade your personal information.
Only limited information is accessible to your patient(s) about you. That is your name, qualifications, field(s) of expertise/specialty, and profile picture in addition to your self-written introduction.
Your payments are processed through reliable and secure gateways. We do store your bank details to enable us to enumerate your commitment and dedicated work on our platform according to your chosen package automatically, with your consent, and for said purpose only.
Although we would like you to be able to receive payments in your designated account anywhere in the future, presently, we can only cater for payments to your nominated account in Pakistan. If for some reason you have no personal account or are unable to designate an account to receive transactions on your behalf, please contact us directly via email and we will try to help you reach a solution!
Of course, you can register yourself and family members as patients, but it depends on your sign-up package and your privileges
Our smart technology automatically matches the patient's and provider’s time zones to show them the appointment times according to their respective time zones to remove any confusion.
No, you can only access those patients' EMRs whose appointment is confirmed with you, and that is only for a certain duration prior to and during the specific consultation, with the patient’s specific consent and them receiving the notification when their EMR is accessed by you.
We strive to offer the best experience to our partners in health and take all complaints and concerns seriously, as per our robust governance framework. We aim to get back within 48 hours of any such reports that must be made via email only to our customer support team. We will investigate the matter and take appropriate measures in proportion. Sometimes third-party arbitration may be offered and nominated by Sehat Sahoolat Registered As: Web Health Online Pvt. Ltd for unresolved disputes as a final resolution. In rare and special circumstances, issues might need to be escalated to external platforms.
Sehat Sahoolat Registered As: Web Health Online Pvt. Ltd’s mission is to deliver high quality, safe and integrated healthcare effectively to all by engaging the specialist overseas Pakistani doctors through its bespoke digital platform ensuring continuity, convenience, and affordability all using the SehatSahoolat app.
Join Now!
