We’re here to support your health journey.
Whether you need help connecting to a doctor, managing your medical records, or navigating our mobile apps, our dedicated support team is available 24/7.
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Support Channels
Choose the method that works best for you. We are always on standby.
24/7 Phone Support
Speak directly with our clinical care coordination desk.
+92 305 111SSVH (+92 305 111 7784)
Customer & Technical Support
Enquiries, app troubleshooting, and billing requests.
support@sehatsahoolat.com
Privacy & Data Protection
EMR access, personal data rights, and DPO communications.
privacy@sehatsahoolat.com
Instant WhatsApp Desk
Quick answers for appointment bookings and doctor schedules.
+92 305 111 7784
Mobile App & Consultation Assistance
Common answers and troubleshooting instructions for iOS and Android users.
Video Consultations & Technical Requirements
Ensure camera and microphone permissions are enabled on iOS / Android. For the best experience, use a 4G/5G or Wi-Fi connection with at least 2 Mbps bandwidth.
Electronic Medical Records (EMR)
Your consultations, lab reports, and vitals are encrypted with AES-256. You can export your complete medical history as a QR-verified PDF anytime directly from the mobile app.
Prescriptions & Medication Refills
Digital prescriptions issued by PMDC-registered clinicians are available immediately after consultation in your patient dashboard. You can request refills with a single tap.
Health Packages & Transparent Billing
We accept JazzCash, Easypaisa, and major debit/credit cards. Unused consultation credits can be reviewed or refunded in accordance with our transparent refund policy.
Account & Data Deletion
Under Apple App Store and Google Play data privacy regulations, you have the right to request deletion of your account and all associated personal data at any time.
Method 1: Direct in-app deletion
- Open the Sehat Sahoolat mobile app
- Tap Profile / Settings in the bottom navigation
- Tap Account Security
- Scroll to Delete Account and tap to confirm
Method 2: Web portal or email request
Submit an instant deletion request on our Account Deletion Portal (/deleteview) or email support@sehatsahoolat.com with the subject line "Account Deletion Request".
Help & Support FAQs
How do I join my scheduled video consultation on the mobile app?
Open the Sehat Sahoolat app and navigate to "Appointments" on your dashboard. 10 minutes prior to your scheduled slot, a "Join Video Call" button will become active. Tap to enter the pre-call check where your camera and microphone will be tested before connecting to the doctor.
What permissions does the Sehat Sahoolat mobile app require?
We only request essential permissions: Camera and Microphone (solely used during active video consults with your physician), Photos / File Storage (to upload lab reports or imaging to your EMR), and Notifications (for appointment reminders and critical health alerts).
How can I request deletion of my account and personal data?
You have full autonomy over your data. In the mobile app, navigate to Profile > Account Security > Delete Account. Alternatively, email support@sehatsahoolat.com from your registered address with "Account Deletion Request". We process and purge personal data within 30 days, while retaining legally required prescription audit trails under Pakistani healthcare regulations.
What if I need to reschedule or cancel my appointment?
You can reschedule or cancel directly through the mobile app up to 2 hours before the appointment without any fee. The consultation credit will immediately remain in your wallet balance.
Are the doctors licensed and verified?
Yes. All doctors on Sehat Sahoolat hold valid PMDC/PMC registrations and overseas board qualifications (UK GMC, Irish Medical Council, US Board, or equivalent). Credentials are vetted and re-verified annually.
Submit a Support Ticket
Our support desk will respond to your query within 24 hours.
Need immediate assistance?
Our care coordinators are on call 24 hours a day, 7 days a week.